Shipping policy

Shipping Methods

We offer multiple shipping methods to suit your needs, including standard, expedited, and express options. Shipping carriers may include FedEx, UPS, Canada Post, DHL, Canpar, and Intelcom depending on the service selected at checkout.

Processing Time

Orders are typically processed within 1-3 business days. In the event that an item is on backorder, we will notify you via email with an estimated restock time and any changes to your order.

Shipping Costs

Shipping costs are calculated based on the dimensions, destination and weight of the items in your order. You will be able to view the shipping cost at checkout before completing your purchase.

Free Shipping

We offer free shipping on all orders over $100 within Canada and the USA.

Shipping Locations

We currently only ship to Canada and the USA. We ship to all provinces and states within these countries.

Customs Duties and Taxes

Customers are responsible for any customs duties and taxes that may apply for shipments within their country. Please check with your local customs office for further information on duties and taxes.

Tracking Information

Once your order has shipped, we will provide you with a tracking number so you can monitor the status of your shipment. You will receive an email with the tracking details.

Order Issues

If you experience any issues with your order, such as delays, lost packages, or damages, please contact us immediately at hello@rackstacksupply.com or by phone at +1 (514) 421-4433. Our team is dedicated to resolving any issues as quickly as possible.